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Zenvia Privacy Policy

Effective Date: 05/05/2025

At Zenvia, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile app, or make purchases from Zenvia. By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide you with a better shopping experience. This information includes:

  • Personal Information: When you create an account, place an order, or contact our customer service, we collect personal details such as your name, email address, phone number, billing and shipping addresses, and payment information.

  • Transactional Information: We collect data related to your purchases, including product details, transaction amounts, and order history.

  • Usage Data: We may collect information about how you interact with our Platform, such as IP addresses, browser types, device identifiers, and pages you visit.

  • Cookies: We use cookies and similar tracking technologies to personalize your experience and enhance the functionality of our Platform.

2. How We Use Your Information

The information we collect is used for various purposes, including:

  • Order Processing: To process and fulfill your orders, including billing and shipping.

  • Customer Support: To respond to your inquiries, provide assistance, and resolve any issues.

  • Personalization: To personalize your shopping experience, such as product recommendations and promotions.

  • Marketing: With your consent, we may send promotional emails, newsletters, and other marketing communications about offers, new products, and events.

  • Security & Fraud Prevention: To prevent fraud, monitor suspicious activities, and ensure the security of our Platform.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted service providers and partners who assist us in operating our business, such as:

  • Payment Processors: To facilitate payments and transactions.

  • Shipping Providers: To fulfill and deliver your orders.

  • Marketing Partners: To send promotional materials or targeted advertisements (with your consent).

  • Legal Compliance: If required by law, we may disclose your information to comply with legal obligations or to protect our rights and interests.

4. Data Security

We implement various security measures to protect your personal data from unauthorized access, alteration, or disclosure. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You can request access to the personal data we hold about you.

  • Correction: You can update or correct your personal information at any time through your account settings or by contacting us.

  • Deletion: You can request the deletion of your personal data, subject to any legal or contractual obligations.

  • Opt-out: You can opt-out of receiving promotional communications by unsubscribing via email or adjusting your preferences in your account settings.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Platform. These technologies help us:

  • Track User Activity: To monitor browsing patterns and improve our Platform.

  • Personalize Content: To offer customized content and recommendations.

  • Analyze Website Performance: To analyze traffic and improve the functionality of the Platform.

You can control cookie settings through your browser or device settings. However, disabling cookies may affect your ability to use certain features of the Platform.

7. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend that you review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Zenvia does not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

9. International Data Transfers

If you are located outside Bangladesh, please be aware that your personal information may be transferred to and processed in Bangladesh. By using our services, you consent to the transfer of your information to Bangladesh and other countries that may not offer the same level of data protection as your home country.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal data, please contact us at:

Thank you for trusting Zenvia with your information. We are committed to safeguarding your privacy and providing you with a safe and enjoyable shopping experience.