Zenvia Terms & Conditions
Effective Date: 05/05/2025
Welcome to Zenvia, the premier eCommerce platform in Bangladesh. By using our website or purchasing products from Zenvia, you agree to be bound by the following Terms & Conditions. Please read them carefully before accessing or using our services.
1. Acceptance of Terms
By accessing or using the Zenvia website, mobile app, or services (collectively referred to as the "Platform"), you agree to comply with and be legally bound by these Terms & Conditions and any applicable laws and regulations. If you do not agree with these terms, you are not permitted to use our Platform.
2. Changes to Terms & Conditions
Zenvia reserves the right to modify, update, or change these Terms & Conditions at any time, without prior notice. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review these terms regularly.
3. User Registration
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Account Creation: To make purchases or access certain features on Zenvia, you may be required to create an account. By doing so, you agree to provide accurate and complete information during registration.
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Account Security: You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. Notify us immediately if you suspect any unauthorized use of your account.
4. Product Information
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Pricing & Availability: We make every effort to ensure that the products and pricing information on our Platform is accurate. However, errors may occur, and prices or availability may change without notice.
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Product Descriptions: While we strive to provide accurate descriptions, Zenvia does not warrant that product descriptions, images, or other content are entirely accurate, complete, or error-free. If a product you purchased is not as described, your sole remedy is to return it in accordance with our Return Policy.
5. Orders and Payment
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Order Acceptance: All orders are subject to acceptance by Zenvia. We reserve the right to cancel or refuse any order for reasons such as product availability, inaccuracies in pricing, or suspicion of fraudulent activity.
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Payment: Payments are processed through secure payment gateways. By placing an order, you authorize Zenvia to charge your payment method for the total order amount, including taxes, shipping, and any applicable fees.
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Shipping: Shipping costs are calculated based on the delivery location and product size/weight. Delivery times and availability depend on the shipping method chosen.
6. Use of the Platform
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Personal Use: You agree to use the Platform only for personal, non-commercial purposes. You may not reproduce, distribute, or exploit any content from the Platform for commercial purposes without prior written permission from Zenvia.
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Prohibited Conduct: You agree not to engage in any unlawful, harmful, or fraudulent activities while using the Platform. This includes, but is not limited to, hacking, transmitting malicious software, or infringing on the intellectual property rights of others.
7. Intellectual Property
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Ownership: All content on the Zenvia Platform, including logos, graphics, text, images, and software, is the property of Zenvia or its licensors and is protected by copyright and trademark laws.
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Limited License: You are granted a limited, non-exclusive license to access and use the Platform for personal purposes. Any unauthorized use of the Platform’s content may result in the termination of your account and legal action.
8. Privacy Policy
Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to the practices outlined in the Privacy Policy.
9. Limitation of Liability
To the fullest extent permitted by law, Zenvia will not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of or inability to use the Platform or products purchased from Zenvia, even if Zenvia has been advised of the possibility of such damages.
10. Indemnification
You agree to indemnify and hold harmless Zenvia, its affiliates, officers, employees, and agents from any claims, losses, damages, or expenses, including reasonable attorney fees, arising from your violation of these Terms & Conditions or your misuse of the Platform.
11. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of Bangladesh. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in Bangladesh.
12. Termination
Zenvia reserves the right to suspend or terminate your account and access to the Platform at any time, without notice, if you violate these Terms & Conditions or engage in any conduct deemed harmful to Zenvia’s business or reputation.
13. Customer Support
For questions or assistance with your orders or account, please contact our customer support team at:
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Email: support@zenviabd.com
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Phone: 09638-186297
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Live Chat: Available on our website during business hours.
14. Severability
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Thank you for choosing Zenvia!
We hope you have a great shopping experience with us.