Zenvia Return Policy
At Zenvia, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to make the process as easy as possible. Please review the terms below:
Return Eligibility
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Timeframe: You may return items within 7 days of receiving your order.
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Condition: Items must be unused, in their original packaging, and in a resalable condition. All tags, labels, and accessories should be intact and included.
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Non-returnable Items: Certain products such as perishable items, intimate wear, personalized goods, and opened electronics are non-returnable for hygiene and safety reasons.
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Damaged or Defective Products: If you receive a damaged or defective item, you are eligible for a return or exchange, provided that you inform us within 48 hours of delivery.
How to Return
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Contact Us: Reach out to our customer service team at support@zenviabd.com or call our helpline at 09638-186297 with your order details and the reason for your return.
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Return Authorization: Once your return request is received and approved, you will be issued a Return Authorization Number (RAN). Please include this number in your return package.
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Shipping the Item: Return the product to our return address, and please ensure the product is properly packed to prevent damage during transit.
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Shipping Fees: Customers are responsible for the return shipping costs, unless the item is damaged or incorrect. In that case, Zenvia will cover the return shipping costs.
Refund Process
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Processing Time: Once we receive the returned item and verify its condition, your refund will be processed within 7 business days.
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Refund Method: Refunds will be credited to the original payment method used during the purchase. In case of payment via cash on delivery (COD), a refund will be issued via bank transfer or mobile money, as per your preference.
Exchanges
If you would prefer to exchange a product, please follow the same steps outlined above. If the item is out of stock, we will offer a refund or store credit as an alternative.
Contact Us
For any questions or assistance with returns, feel free to contact our customer support team at:
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Email: support@zenviabd.com
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Phone: 09638-186297
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Live Chat: Available on our website during business hours.
Zenvia is committed to ensuring a smooth and hassle-free shopping experience. Thank you for choosing us!
This return policy ensures transparency and clarity for your customers while maintaining a high level of customer service.